Account removal instruction may be sent by email or letter.

Remember! Before you delete the account, make sure your account has a balance equal to 0 PLN. If you have unused means on the account, indicate a bank account number to which they are to be refunded.

Yes, as long as they are above 13 years of age and their parent or legal guardian grants consent for this. Such consent must be scanned and sent in an electronic/hardcopy format to the address of the operator. Sample consent is available in the TERMS OF SERVICE tab. During registration, details of the minor who will be using the system must be indicated.

In order to pair a RFID card up with Account, the User must have an open bike rental on their Account.

The Client should apply a RFID card to the reader located on the back mudguard of the rented bike.

Pairing up the card by means of the reader on the bike is possible during the initial 2 minutes post commencing bike rental.

The card will be connected with the Account. All further rentals may now take place through placing  the card which has been paired up with the Account  to the RFID reader of the bike.

You can top up your account after logging in to our mobile application or website. Available methods of payment include, among others, payment card, bank transfer or BLIK.

Go to the website or to the mobile application and use the “FORGOT PIN” / “FORGOT PIN?” Option.

The account is active when you have at least 10 PLN.

Make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address.

An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.

Yes. KRM System is compatible with other Nextbike systems, which means that setting up an account in one of the systems enables the use of bike rental stations in other cities, provided that these systems allows for such a possibility.

In the mobile application:

• open the MY RENTALS tab,
• click on OPEN LOCK,
• O-lock blockade will open automatically.

Yes, STANDSTILL is not a bike return – the rental period is still counted

In the mobile application:

• select PARK,
• read the instructions on the phone screen,
• close the o-lock (is located on the back wheel).

Check correct positioning of the rear wheel – it should be positioned evenly towards the o-lock blockade so that it could cover it without touching the spoke.

In case of further difficulties, contact our 24/7 open Call Center .

Check if the o-lock blockade positioning is correct – it should not touch the bike’s spoke. If it gets in the way, change the position of the rear wheel.

In case of further difficulties, contact our 24/7 open Call Center .

KRM bikes may be returned, at KRM station and in other locations of your choice within the KRM user zone.

Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.

Remember! Bike return outside of the station will cost an additional fee of 10 PLN.

Do not leave your bike in a hardly accessible place, such as closed parking lots by the shopping malls, closed estates, private properties. e.t.c

Above all, at the KRM station, but also outside of it.

The locations of stations and the locations of the free standing bikes may be found on the website under  MAP OF STATIONS as well as in the mobile application.

Have you rented a bike outside of a bike station? Return the bike to any KRM station and we will top up your account with a bonus of 2 PLN.

To link a valid Koszalińska Karta Mieszkańca “Kocham Koszalin” (Koszalin Inhabitant Card “I love Koszalin”) to your account, log in to your KRM account on the koszalinskirowermiejski.pl website, then enter the 7-digit number of the Koszalińska Karta Mieszkańca “Kocham Koszalin” (Koszalin Inhabitant Card “I love Koszalin”), and you’re done.

The card is issued as part of the Koszalińska Karta Mieszkańca “Kocham Koszalin”  (Koszalin Inhabitant Card “I love Koszalin”) which is an element of the social policy implemented in Koszalin. It serves as a tool for internal promotion, aiming, among other things, to encourage individuals residing in the city to register their residence in the Municipality of Koszalin, either by registering officially or declaring it in their tax return.